User Research, Insight & Strategy

We help you better understand your customers by using a variety of research methods such as interviews, field studies, and surveys, and other research techniques to identify key insights to create a project strategy.

Persona Development

We research your customer base and then create useful personas that aid the development process, can be utilized to help prioritize features and functionality for the high value persona, and can be leveraged across the organization in areas such as call centers.

Usability Evaluation & Analysis

We assess existing systems, sites and tools to identify opportunities to better server users and customers and improve overall performance by providing actionable recommendations to eliminate roadblocks.

Product Evaluations

Need an outside perspective on your UX?With a custom Product Evaluation, we'll conduct a comprehensive analysis of key screens and provide actionable usability insights, recommendations for quick wins, A/B test suggestions, and roadmap ideas to help you get results, create momentum, and stay focused. A great way to work with us if you have a limited budget or timeline.

Interaction Design & Info Architecture

We translate your goals and business objectives into compelling user experiences that are structurally sound and easy to use. This includes site maps, user flows, wireframing and page layouts and interaction design.

Partnerships

Through partnerships we provide:

Content Strategy & Creation

Taxonomy

Branding & Marketing

Visual Design

Search Engine Optimization & Analytics

Development

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Projects.

We have completed projects across a wide range of industries that include web sites, applications, intranets and portals, and mobile devices.  Additional projects have focused on user research, personas, usability testing, and competitive assessments.

Clients and industries..

Sample clients include AT&T, Johnson & Johnson, Procter & Gamble, Harley-Davidson, LexisNexis, Microsoft, PACCAR, iPi, People To People Ambassadors, Stemilt, Regence, Home Savvi, University of Washington, Restaurants Unlimited, Superpages, Anthem, Cardinal Health, RealNetworks, Fjord, PayPal, HTC, Awesome Giant, Telect and Avista.

We have worked with clients across a broad range of industries with many different business cultures, including insurance, utilities, telecommunications, government, transportation, pharmaceutical and health care, retail, consumer packaged goods, non-profits, web start-ups and HR.

Transforming your business need into usable solutions.

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Next Steps...

Our philosophy is simple: provide exceptional customer service, strive to exceed your goals and expectations and foster long-term relationships.

Contact us today to learn more or request a quote.