Provided leadership, strategy, and overall guidance to the organization leading to dozens of improvements.

Improved usability, time spent, and site visit returns up to 50% through sourcing and conducting 100’s of in-person and remote sessions in an agile environment with both consumers and doctors.

Directed strategic business questions and translated into research sessions while working cross-functionally in an agile environment.

Built empathy and infused the voice of the consumer within the company though insights communication.

Established best practices for conducting user research and implemented supporting processes.